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Store Policy

The information contained within this document relates to the Villa Pienza, online store located, operated by Toscana Natura snc. and trading as Villa Pienza.
Villa Pienza is the trading name for Toscana Natura snc (referred to in these terms and conditions as Villa Pienza).
By accessing any area of / shop you agree to be bound by these Terms of Use and the Villa Pienza Privacy Policy.
All purchases of any Products by you from this website are subject to these Terms of Use and the Villa Pienza Privacy Policy in addition to the Terms of Trade.

Limitation of Liability
Subject to the provisions of consumer protection legislation that cannot be excluded, Villa Pienza accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete or misleading. To the fullest extent permitted by law, Villa Pienza will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website. Where conditions and warranties implied by law cannot be excluded, Villa Pienza limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.

Intellectual Property
All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of Villa Pienza or its affiliates or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Villa Pienza or its affiliates and is protected by international copyright laws.

Villa Pienza and all related graphics, photographs, logos, and product and service names are trade marks (both registered and unregistered) of Villa Pienza or its affiliates. These trade marks, logos and other proprietary graphics may not be used in connection with any other product or service without Villa Pienza’s express prior written consent.

Licence and Site Access
Villa Pienza grants you a limited licence to access and make personal use of this site and not to download (other than page caching or to access wholesale inquiry forms designed for downloading) or modify it, or any portion of it, except with Villa Pienza’'s express prior written consent. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Villa Pienza. You may not use any metatags or any other hidden text using Villa Pienza’s name or trademarks without Villa Pienza’'s express prior written consent. Any unauthorised use will automatically terminate the licence granted above.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to  so long as the link does not portray Villa Pienza, its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive manner. If requested by Villa Pienza, you must remove any hyperlink to this website contained on your website or any other digital content. You may not use any Villa Pienza logo or other proprietary graphic or trade mark as part of the link without Villa Pienza’'s express prior written consent.

Third Party Websites
Villa Pienza may include links on this website to websites owned by other parties. Villa Pienza is not in any way responsible for the material contained on these sites, nor is Villa Pienza responsible for the availability of these sites. Villa Pienza does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is Villa Pienza responsible for any damage, offence or loss caused as the result of visiting these websites.
Villa Pienza recommends that before you visit any website you check that your computer is running up-to-date virus checking software.

Terms of Trade
If you purchase any products via this website, you must agree to Villa Pienza’s Terms of Trade (see Shipping and Shopping).

You agree that Villa Pienza may use Personal Data provided by you via this website in the manner described in Villa Pienza’'s Privacy Policy.

Villa Pienza’'s credit card transactions are fulfilled by an authorized banking institution. Villa Pienza will not collect your credit card information. Our payment gateway provider will collect credit card information in an encrypted format via their secure server. Your credit card details are encrypted and stored for only 6 months.
Although Villa Pienza engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.
You will need to register to use certain parts of this website. When registering, you will be required to nominate a username and password. You must keep this username and password safe and must not disclose this information to any third party. If you become aware of unauthorised use of your account, please notify us immediately.

If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit Villa Pienza's website. Cookies allow Villa Pienza to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to this website. Villa Pienza uses cookies to track and collect information about which parts of Villa Pienza’'s site and newsletter (including links to other websites) are being visited by you.
Cookies also allow Villa Pienza to recognise your computer while you are on Villa Pienza’'s site, and to send you to the country of origin and language you selected on your first visit to Villa Pienza's site. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website. If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website, including the purchase section.

You may create an account on our Website to facilitate the placement of orders. If you create an account, you are required to provide information that is accurate and up to date. If incomplete or incorrect information is provided and you do not give us the correct information in full within a reasonable time of our request, we may either terminate the contract. We will not be responsible for supplying products late or not supplying them if it is caused by you not giving us correct and complete information.

All orders are subject to acceptance and availability. Products in your shopping cart are not reserved and may be purchased by other customers.
You will be required to provide your personal information and payment details when placing an order. By placing an order, you warrant that the personal information and payment details provided by you are complete and accurate, that you are the person referred to in the information provided and that you are the owner of the credit card, debit card or PayPal account used.
Payment will be taken at the time the order is placed.
After you have placed an order, you will receive an acknowledgment email confirming our receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract for the purchase of the products will not be formed until we send you a confirmation email.
We may refuse to process an order for any reason. If we refuse to process your order, we will provide you with a full refund of your purchase

Payment can be made by Credit Card, and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal or Bank Transfer.

We deliver your purchases worldwide. Depending upon your location, the time that delivery will take for your purchase to reach you may vary. Nevertheless, we use the quickest courier to reach you for the earliest possible. Certain items cannot be shipped to your country, due to regulatory, hazard, safety or other reasons. Delivery costs are not included in the prices of products and will be charged in addition. Delivery costs will vary depending on the products you have ordered and your delivery address. The delivery costs applicable to your order will be displayed before you place your order.

Taxes & Duties
Depending on your delivery address, different taxation rules and additional charges may apply. Additional costs, such as customs, import duties, VAT, taxes and charges are NOT included in the item price or the shipping costs. These charges are the buyer's sole responsibility. Please check with your country's customs office to determine what these additional costs will be prior to initiating a transaction.

Villa Pienza may vary these terms and conditions at any time by publishing a revised version of the terms and conditions on this website.
The law applicable to this website is the law of Italy and the parties irrevocably submit to the exclusive jurisdiction of Italy, and the courts competent to determine appeals from those courts, with respect to any proceedings that may be brought at any time in relation to these Terms of Use.

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